THANK GOODNESS Doc is taking it to the hospitality industry in a post where he says "freaking" so you know he's really pissed off. And he's right. How "Duh" can one industry be?
Already it's 2005, and all the hotels (like all the airlines and rental car agencies) still sit out there in their silos, with their stupid, deaf, blind CRM systems, trying to trap and hold (or, in slaveholder parlance, own) customers — about whom their systems know as little as possible — inside. Rather than engage in a truly free (and therefore open) marketplace.I wish some hospitality industry publications would pick up his post as an article so that the lodging industry's more narrow-thinking readers might catch a clue.